How King Living transformed their customer experience

In today’s always-on world, customers expect to know when they will receive their deliveries. This was a frustration King Living customers regularly experienced, until Radaro’s last mile solution was introduced. Now King Living customers have complete visibility over their deliveries and after sales service technicians times, and no longer need to make any “when is my…” calls. The result? Positive upticks in customer review ratings and new efficiencies across the business. King Living has implemented Radaro’s software Australia-wide with plans to launch the platform globally.

The Results With Radaro

Jobs implemented
0
Average Customer rating
0 /5
deliveries in full on time
0 %
failed delivery rate
0 %

Company Overview

As a family-owned Australian business, since 1977, King Living has been at the forefront of Australian furniture design. With innovation, quality, design, and comfort as their foundations and a reputation that’s built on steel, King Living designs and manufactures contemporary, award-winning furniture that’s made to last.

Industry

Home Furnishings

Employees

200

Use Case

Customer Experience Optimisation

01

Challenge

02

Solution

03

Outcome

Testimonials

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