Digitising Last-Mile Excellence: A Journey from Paper to Paperless

Embarking on a transformative journey, Winning Services NZ have again paved the way with their transition from manual and paper-based last-mile operations to a digital solution powered by Radaro's delivery management software. Addressing challenges such as manual paperwork and communication gaps, the shift to a digital platform has streamlined operations and fostered a seamless connection between front-end and back-end processes, resulting in significant outcomes achieved in enhancing customer satisfaction and operational efficiency.

The Results With Radaro

0 /5
Average Customer rating
< 0 %
failure rate
0 %
delivered on time
+ 0
jobs

Company Overview

Winning Services is a part of the Winning Group – an award-winning company, which also includes three of Australia’s leading and most trusted appliance retailers. Their recently launched furniture and appliances marketplace, Andoo, aims to provide Kiwis with the most caring and stress-free shopping journey for their entire home. This encompasses everything from product search and delivery to handling packaging and old items responsibly and sustainably.

Industry

Retail Services

Employees

600

Use Case

Digitisation, Customer Experience Optimisation

01

Challenge

02

Solution

03

Outcome

Testimonials

Customer Testimonials

“10/10. Thank you. Great service from ordering through to delivery. Very impressed.”

Kellie, Warkworth

“Really good communication, much appreciated and I’ll have no hesitation to use Andoo again. Thanks!”

Sheana, Remuera

“Unbelievable service. They told me exactly when to expect it, then the delivery men assemble it all for me. The best.”

John, Takanini

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