The Hidden Risks in Paper-based Operational Processes

With customer expectations at an all-time high and efficiency being key, the last mile of the delivery process has become a critical challenge. Traditionally, many businesses rely on paper-based last mile processes to manage their logistics, but the landscape is rapidly evolving, and those who fail to adapt are missing out on a plethora of opportunities, not to mention cost savings


Paper-based last mile processes are debilitating, and the advantages businesses can gain by embracing last mile management platforms is highly significant. Paper-based last-mile processes belong in the past, and here’s why.

The Pitfalls of Paper-Based Last Mile Processes

  • Inefficiency and Delays:

    Managing last mile deliveries with pen and paper is inherently inefficient. Handwritten notes, manual data entry, and the lack of real-time updates can lead to delays in delivery.


  • Limited Visibility:

    Paper-based processes provide limited visibility into the status of deliveries. Without real-time tracking and monitoring, businesses are left in the dark about the exact location of their assets, making it challenging to respond to issues promptly and keep customers informed.


  • Increased Risk of Errors:

    Misinterpretation of handwriting, data inconsistency, and the risk of lost paperwork can result in inaccurate records and ultimately impact the overall reliability of the delivery process.


  • Lack of Customer Experience Focus:

    In today’s customer-centric landscape, paper-based processes make it difficult to provide customers with accurate delivery estimates, real-time tracking, and other features that contribute to a positive and transparent customer experience.

“ Within 2 months of integrating Radaro, we removed all paper from our delivery process.”

Craig, Operations Supervisor, Winning NZ

The Digital Advantage

There are a myriad ways business can benefit from adopting a last mile delivery management platform like Radaro.

  • Cost Savings:

    The efficiency gains achieved through last mile management platforms translate into cost savings. Optimised routes, reduced fuel consumption, and improved resource utilisation contribute to a more cost-effective delivery process. Additionally, the reduction in manual paperwork and associated errors can save both time and resources.


  • Optimised Route Planning:

    One of the key features of last mile management platforms is the ability to optimise delivery routes. Radaro uses advanced algorithms to calculate the most efficient routes, considering factors like traffic conditions, delivery windows, and customer preferences. This saves time, fuel costs and contributes to a greener and more sustainable operation.

  • Data-Driven Decision Making:

    Businesses can harness the power of data to make informed decisions. Analytical tools provide insights into delivery performance, allowing businesses to identify areas for improvement, and enhance overall operational efficiency.


  • Enhanced Communication:

    Facilitate seamless communication between drivers, dispatchers, and customers through a centralised platform, complete with automated notifications and status updates, ensures that all stakeholders are on the same page, leading to improved customer satisfaction.


  • Real-Time Visibility:

    Having real-time visibility into last mile operations by leveraging GPS tracking allows businesses to monitor the movement of their vehicles and assets in real-time.

In the dynamic world of last mile logistics, businesses cannot afford to cling to outdated, paper-based processes. The adoption of last mile management platforms, exemplified by Radaro, opens up a world of possibilities.


Real-time visibility, route optimisation, enhanced communication, data-driven decision-making, and a focus on customer experience are just a few of the advantages that businesses can harness to stay competitive in an ever-evolving market. Those who embrace the transformative power of technology are not just streamlining their last mile operations; they are future-proofing their businesses for sustained success.


The question is not whether businesses can afford to invest in last mile management platforms – it’s whether they can afford not to.


If you would like more information or assistance digitising your last mile operations, contact the Radaro team or email