Privacy Policy

Table of Contents

1. Introduction

Radaro Australia Pty Ltd, registered at 1501 Malvern Road, Glen Iris, Victoria, Australia (referred to as “we”, “our”, or “us”), respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you use our software services, and tell you about your privacy rights and how the law protects you.

2. Information we collect and process

We collect and process delivery data which includes customer name, email, phone number and delivery address and optional job details, driver locations, analytics data, other metrics, and other types of information created or generated as users interact with our services.

3. How we use your data

We use your data in a lawful, fair, and transparent manner. The legal bases for this depends on the services you use and how you use them. We only collect and use your data when:

 

  • It’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us);

  • It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests;

  • You give us consent to do so for a specific purpose; or

  • We need to process your data to comply with a legal obligation.

4. Data retention

We do not keep your data for longer than is necessary. While we retain this data, we protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use, or modification.

However, no method of electronic transmission or storage is 100% secure and we cannot guarantee absolute data security.

5. Purposes for processing your data

We collect, hold, use and disclose information for the following purposes:

 

  • To provide you with our platform’s core features;

  • To enable you to access and use our management portal website, driver

    apps, and associated platforms;

  • To contact and communicate with you;

  • For internal record keeping and administrative purposes.

6. Disclosure of personal information

We may disclose personal information to third-party service providers for the purpose of enabling them to provide our services, such as web-hosting and server providers (AWS stored with encryption), Google Maps API for location services (without sharing any personally identifiable information), debt collectors, maintenance or problem-solving providers, professional advisors, credit reporting agencies, courts, tribunals and regulatory authorities, and law enforcement officers as required by law.

7. International transfers of personal information

The data we collect and process is stored and processed in Australia. Personally identifiable data is not shared with third parties, and we adhere to Australian data protection laws.

8. Choice and consent

By providing your information to us, you consent to us collecting, holding, using and disclosing your data in accordance with this privacy policy.

9. Notification of data breaches

We will comply with laws applicable to us in respect of any data breach.

10. Complaints

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and

the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

11. Cookies

We use “cookies” to collect information about you and your activity on our website. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. Please refer to our Cookie Policy for more information.

12. Business transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal data according to this policy.

13. Limits of our policy

Our website or mobile applications may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

14. Changes to this policy

We may change our privacy policy to reflect current acceptable practices at our discretion. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information. If we make a significant change to this privacy policy, for example changing a lawful basis on which we process your personal information, we will ask you to re-consent to the amended privacy policy.

15. Radaro Australia PTY LTD data controller and data protection officer

If you have any questions about this privacy policy or our data practices, please contact:

 

Data Controller: Arie Spivak Email: arie@radaro.com

 

Data Protection Officer: Arie Spivak Email: arie@radaro.com

 

This policy is effective as of 01 January 2023.

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