FEATURE ENHANCEMENT – Radaro Collections

Did you know you can use Radaro for your Click & Collect customers?

 

Click & Collect has steadily been growing since it was first introduced in 2011, and it’s global growth is expected to reach $703.18 billion by 2027. While people will typically think of Click & Collect being used for small items, groceries, fashion and the like, Click & Collect has spread across all forms of retail, and it’s not just B2C.

 

Click & Collect services are now widely offered across a diverse range of retail, from fashion and homewares, to pavers, tiles and hardware. And Click & Collect is not only for consumers, B2B providers are embracing Click & Collect. Think of tradesman needing parts to complete a job – the manager orders online, then sends an available team member to collect in store or from the warehouse when ready.

Did you know you can use Radaro for your Click & Collect customers?

 

Click & Collect has steadily been growing since it was first introduced in 2011, and it’s global growth is expected to reach $703.18 billion by 2027. While people will typically think of Click & Collect being used for small items, groceries, fashion and the like, Click & Collect has spread across all forms of retail, and it’s not just B2C.

 

Click & Collect services are now widely offered across a diverse range of retail, from fashion and homewares, to pavers, tiles and hardware. And Click & Collect is not only for consumers, B2B providers are embracing Click & Collect. Think of tradesman needing parts to complete a job – the manager orders online, then sends an available team member to collect in store or from the warehouse when ready.

Why is Click & Collect growing in popularity?

There are clear benefits for both business and consumers

Consumer Benefits

1) Convenience – you can order and collect your items at a time that suits you.

 

2) Assurance – the fear of missing a delivery or an item not being delivered on time is avoided with Click & Collect, plus you are able to inspect the goods upon collection (and change the item if necessary).

 

3) Financial – you avoid delivery fees if collecting the goods yourself.

Business Benefits

1) Reduce freight costs.

2) Increased Upsell opportunities – encouraging customers into your store presents opportunities for additional purchases. Inside Retail reports 58% of Click & Collect customers make additional purchases across UK retailers.

3) Reduced Returns – customers being able to inspect the goods instore is not only good for them, but also the retailer as you minimise impact and costs associated with stock returns.


Why use Radaro for your Click & Collect customers?

Just like your deliveries, digitising your collections process provides a range of benefits, streamlining your operations and providing transparecy across your dispatch and customer service and sales teams.


1) Improve Customer Communications
  • SMS/Email your client when the goods are ready for collection.
  • Advise of correct collection address – often customers will purchase from the store location that is different to the warehouse for collection.
  • Add URL for additional information – it might be terms regarding the collection of goods, or the hours of warehouse operations.

2) Customer Experience
  • Expedite the process by removing the paperwork. No need for the warehouse team to sort through paper dockets, simply search for the job within Radaro providing a tidy and quick experience for the warehouse and customer.

3) Digital Proof of Delivery/Collection
  • The Digital POD/C not only allows the customer to sign for the goods, but you can also take photos to show the condition of goods upon collection.

4) Feedback Capture
  • Utilising the Radaro 5-Star Feedback or NPS Survey options, you can capture feedback from clients relating specifically to your Click & Collect service.

If you’d like to streamline and improve your goods collection processes for your warehouse staff, while improving your customers’ experience, contact the Radaro team or email support@radaro.com

Business Benefits

1) Reduce freight costs.

2) Increased Upsell opportunities – encouraging customers into your store presents opportunities for additional purchases. Inside Retail reports 58% of Click & Collect customers make additional purchases across UK retailers.

3) Reduced Returns – customers being able to inspect the goods instore is not only good for them, but also the retailer as you minimise impact and costs associated with stock returns.


Why use Radaro for your Click & Collect customers?

Just like your deliveries, digitising your collections process provides a range of benefits, streamlining your operations and providing transparecy across your dispatch and customer service and sales teams.


1) Improve Customer Communications
  • SMS/Email your client when the goods are ready for collection.
  • Advise of correct collection address – often customers will purchase from the store location that is different to the warehouse for collection.
  • Add URL for additional information – it might be terms regarding the collection of goods, or the hours of warehouse operations.

2) Customer Experience
  • Expedite the process by removing the paperwork. No need for the warehouse team to sort through paper dockets, simply search for the job within Radaro providing a tidy and quick experience for the warehouse and customer.

3) Digital Proof of Delivery/Collection
  • The Digital POD/C not only allows the customer to sign for the goods, but you can also take photos to show the condition of goods upon collection.

4) Feedback Capture
  • Utilising the Radaro 5-Star Feedback or NPS Survey options, you can capture feedback from clients relating specifically to your Click & Collect service.

If you’d like to streamline and improve your goods collection processes for your warehouse staff, while improving your customers’ experience,  contact the Radaro team or email support@radaro.com
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